Faq's

SHIPPING: 

Domestic Orders

All domestic orders ship via United States Postal Service. We offer First Class and Priority shipping at a flat fee of $2.99 and $6.99 respectively. Once your order is packed up and a shipping label is created you will receive a shipping confirmation email with tracking info.

International Orders
We do not currently offer international shipping. If you are not located in the USA and would like to place an order please use one of our authorized retailers located here


HOW LONG UNTIL MY ORDER SHIPS? 

Most orders ship the next business day. In the unlikely case that there is a hold-up shipping your order you will be contacted via email. 

HOW LONG UNTIL I RECEIVE MY ORDER?

Most USPS First Class shipments are received within 3-7 days of placing your order.
Most USPS Priority shipments are received within 2-4 days of placing your order. 


DO YOU OFFER DISCREET PACKAGING? 

All packages are shipped in unmarked brown mailers/boxes or standard USPS Priority boxes with a return address of monkeypipe.com.


WILL MY ORDER REQUIRE A SIGNATURE? 

Yes! All orders require an adult (21 years of age or older) signature upon delivery.  

Return Policy:

EOS believes in prompt and courteous customer service. In the rare event that an order has a damaged/defective product(s) the customer is required to report the damage within 72 hours of the receipt of the merchandise. To report your claim, please call 503-465-8700 or email exactorderspecialties@gmail.com. A customer service representative will provide instructions and handle your claim. This may require returning the defective/damaged product. If a return is required we will provide a return label at no charge. If a return is not required we may ask that you email a picture of the product. Once the claim is received and the defective/damaged product is inspected and verified, you will receive either a refund or replacement for said item(s). 

EOS will honor any lost or never received order with proper documentation of non delivery and confirmed receipt of sale. This is covered by insurance that is placed on every order.

**If a damaged delivery is not reported within 72 hours of the receipt of the merchandise we will not be able to honor any claim. 

**Once a product has been used EOS can not replace or exchange the merchandise. 

If you have any concerns, comments, or questions about our return policy or wish to initiate a return, please contact us at 503-465-8700 or by email at exactorderspecialties@gmail.com

Disclaimer

All Pipes and smoking accessories sold on monkeypipe.com are intended for legal tobacco use by adults (21 years or older) only. Any other use of such products, by minors or for use with controlled substances is prohibited by and may constitute a violation of Federal, State, and/or Local laws.
By purchasing any item sold on monkeypipe.com the buyer expressly warrants that he/she is in compliance with all applicable Federal, State, and Local laws and regulations regarding the purchase, ownership, and use of the item. It shall be the buyers’ responsibility to comply with all Federal, State, and Local laws governing the sale of any items listed, illustrated or sold.The buyer expressly agrees to indemnify and hold harmless EOS for all claims resulting directly or indirectly from the purchase, ownership, or use of the item in violation of applicable Federal, State, and Local laws or regulations.