Return/Refund Policy

Return/Refund Policy:

EOS believes in prompt and courteous customer service. In the rare event that an order has a damaged/defective product(s) the customer is required to report the damage within 72 hours of the receipt of the merchandise. To report your claim, please call 503-465-8700 or email realmonkeypipe@gmail.com. A customer service representative will provide instructions and handle your claim. This may require returning the defective/damaged product. If a return is required we will provide a return label at no charge. If a return is not required we may ask that you email a picture of the product. Once the claim is received and the defective/damaged product is inspected and verified, you will receive either a refund or replacement for said item(s). 
EOS is not responsible for cost of reshipment due to an incorrect address entered at checkout. If a package is returned to us because the address was entered incorrectly we will contact you and send an invoice for reshipment cost.
 
EOS will honor any lost or never received order with proper documentation of non delivery and confirmed receipt of sale. This is covered by insurance that is placed on every order.

**If a damaged delivery is not reported within 72 hours of the receipt of the merchandise we will not be able to honor any claim. 

**Once a product has been used EOS can not replace or exchange the merchandise

If you have any concerns, comments, or questions about our return policy or wish to initiate a return, please contact us at 503-465-8700 or by email at realmonkeypipe@gmail.com